Data Deletion Policy


This document sets out the HomeValet policy for responding to requests for deletion of data under applicable laws. This document explains the rights of the data subject in relation to data deletion and the responsibilities of HomeValet in responding to such requests.

Individual Rights

An individual has the right to erasure of data not required to provide the services contracted for in the event that the user continues to use either paid or free services that HomeValet offers. In the event that the individual terminates all HomeValet services, the individual has the right to delete all personally identifiable data stored by HomeValet.

When does the right to erasure apply?

HomeValet, generally, does not collect or keep personally identifiable data except to provide services to which an individual has subscribed or in relation to purchases from HomeValet that an individual has made. An individual would need to terminate HomeValet services prior to requesting deletion of their personal data.

The conditions under which data will be deleted include:

  1. When the personally identifiable data is no longer necessary in relation to the purpose for which it was original collected/processed;

  2. When the individual withdraws consent;

  3. When the individual objects to the processing and there is no other legal ground for the relevant processing activity;

  4. When the personally identifiable information was unlawfully processed;

  5. Where the personal data has to be erased in order to comply with a legal obligation.

What information does HomeValet retain?

See the HomeValet Privacy Policy.

How can data be deleted?

If you have subscribed to a HomeValet service, either paid or free, HomeValet will delete your personally identifiable information 5 years after you close your account (unless otherwise required by applicable law) or upon request once your account has been closed. HomeValet may continue to retain aggregated data about service performance and your usage of the service in anonymized form indefinitely.

Data which has been deleted or otherwise destroyed cannot be recovered at any time. Sufficient warning will be given to the individual before the data is permanently deleted.

Data may still remain in system back-up files, which are encrypted while in storage. These files are deleted periodically as they age, with a maximum age of 366 days.

Data stored in systems outside of those required to provide contracted services, such as those managing customer relationships (CRM) or sales, may be deleted upon request. HomeValet will undertake to perform the deletion within one month (30 calendar days) and will send a confirmation once the information has been deleted.

Some data may be required to be kept for tax, accounting, or other legal purposes for longer periods than described above. If you’ve requested deletion of this type of data, we will remove it once we are no longer obligated to keep it.